Shipping & Delivery Policy
Last Updated: October 2, 2026.
Thank you for shopping with Velvet Blaze Cigars, Inc. We are committed to carefully preparing and shipping your order while complying with applicable laws governing the sale and delivery of premium tobacco products.
Age Requirement & Verification
You must be at least 21 years of age to purchase tobacco products from Velvet Blaze Cigars, Inc.
Age verification is required before a tobacco purchase may be completed. Velvet Blaze Cigars uses a third-party age-verification service, AgeChecker, to verify customer age and identity. Customers may be required to provide a valid government-issued photo identification or other information necessary to complete verification.
We reserve the right to decline or cancel an order if age or identity cannot be satisfactorily verified.
Sales of tobacco products to individuals under 21 years of age are prohibited. Tobacco purchases require verifiable proof of age and are subject to applicable taxes.
Order Processing
Orders are generally processed within 3–5 business days after successful payment and completion of all required age-verification procedures.
Business days are Monday through Friday, excluding federal holidays and days on which Velvet Blaze Cigars is closed.
Processing time is separate from shipping/transit time. Orders requiring additional verification may take longer to process.
Shipping Method
Velvet Blaze Cigars currently ships eligible orders through the United States Postal Service (USPS) using an appropriate available USPS service.
Available shipping options and charges, when applicable, will be displayed during checkout.
Delivery Time
Estimated delivery time begins after an order has completed processing and has been accepted by USPS.
Delivery estimates are estimates only unless expressly identified as guaranteed. Velvet Blaze Cigars cannot guarantee a particular arrival date and is not responsible for reasonable carrier delays caused by weather, transportation disruptions, holidays, service interruptions, or other circumstances outside our control.
Adult Delivery Requirements
Where required by applicable law, orders containing tobacco products must be delivered using a service requiring an adult signature and age/identity verification upon delivery.
The person accepting the shipment must satisfy all applicable legal age and identification requirements. A valid government-issued photo ID may be required at delivery.
Customers are responsible for providing an address at which an eligible adult can lawfully accept the shipment..
Shipping Restrictions
Velvet Blaze Cigars ships only to locations where the sale and shipment of the purchased products are lawful.
Tobacco laws vary by state and locality. We reserve the right to refuse, cancel, or restrict an order when shipment to the destination would violate applicable law, licensing requirements, carrier restrictions, or other regulatory requirements.
Customers may not purchase products for delivery to a location where receipt or possession of those products is prohibited.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet entered fulfillment, please contact us as soon as possible if you discover an error in your shipping information. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Tracking
When tracking information is available, it will be provided after the order has been prepared for shipment.
Please allow time for USPS to update tracking information after accepting the package.
Lost or Delayed Packages
If your tracking information indicates an unexpected delay, please contact us so that we can assist you in reviewing the shipment.
A carrier delay does not automatically mean that a package is lost. Claims involving lost packages may require completion of the applicable USPS investigation or claims process before a replacement or refund can be considered
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact Velvet Blaze Cigars within 3 calendar days of confirmed delivery.
Please provide your order number, a description of the problem, and clear photographs of the product and packaging. Do not discard the product or original packaging until we have reviewed your claim.
Approved claims will be handled in accordance with our Return, Refund & Cancellation Policy.
Contact Us
For questions regarding shipping or delivery, please contact:
Velvet Blaze Cigars, Inc.
109 Ambersweet Way, #280
Davenport, FL 33897
Telephone/Customer Service: 347-839-7487